Refund Policy & Payment Agreement

1.1 By registering an athlete to tryout for Venom, the parent/guardian acknowledges having read, understood, and agreed to this Refund Policy & Payment Agreement in its entirety.

1.2 By submitting the first commitment fee (including any deposit or initial payment), the parent/guardian additionally reaffirms their agreement to this Refund Policy & Payment Agreement. Processing of the first commitment fee is conclusive evidence of that agreement.

1.3 Agreement to these terms through either action described in Sections 1.1 or 1.2 is binding and does not require a separate signature.

2.1 A roster spot is officially accepted only when the parent/guardian accepts the roster spot through PlayMetrics. Verbal indication, attendance at a tryout, or merely accepting an invitation to join does not constitute acceptance of a roster spot and does not trigger the obligations described in this Agreement.

2.2 Upon acceptance of the roster spot through PlayMetrics, the parent/guardian enters a binding seasonal commitment and is financially responsible for the entire season cost, as set forth below.

3.1 Once an athlete accepts their roster spot via PlayMetrics, the following are strictly non-refundable, in whole or in part, for any reason whatsoever, including without limitation: voluntary withdrawal, injury, dismissal for conduct, relocation, dissatisfaction, scheduling conflicts, or a change of mind:

• ✕All deposits
• ✕All monthly payments
• ✕Additional costs, including uniforms and any other gear ordered on the athlete's behalf

3.2 No refunds, credits, or transfers will be issued for payments described in Section 3.1 under any circumstances other than those expressly permitted in Section 5.

4.1 Season expenses are divided among the selected athletes prior to the beginning of the season. By the time rosters are announced, the Organization has already committed coaching, facilities, tournament entries, equipment, and other season costs on behalf of every athlete on the roster.

4.2 Each athlete's roster spot is accounted for in that budget the moment the spot is accepted via PlayMetrics. The withdrawal of one athlete does not reduce the roster's shared expenses.

5.1 Cancelled Tournaments. A refund of the applicable tournament fee will be issued only if a tournament is cancelled by the Organization and the affected team has a player count of 60% or more. No refund is due if a tournament is cancelled by a third party, a venue, or for any reason outside the Organization's control, or if the team's player count falls below 60%.

5.2 Overages and Overpayments. Any overage or overpaid amount — including overpaid registration fees, overpaid uniform or gear charges, or duplicate payments — will be refunded or credited in full. Parents/guardians should contact the Organization to request correction of any overpayment.

5.3 The two exceptions in Sections 5.1 and 5.2 are the only circumstances under which any refund will be issued. No other refunds will be provided.

6.1 Monthly payment plans are offered as a courtesy to our families — not because the Organization does not need the funds. The full season cost is owed whether paid up front or on a schedule.

6.2 A monthly payment plan is a method of spreading the balance; it is not pay-as-you-go and does not reduce the total amount owed for the season.

6.3 If an athlete on a monthly payment plan withdraws at any point during the season — for example, in month two — the parent/guardian is expected to continue paying the remaining balance through the end of the season. The roster's expenses were divided before the season began and do not shrink because one athlete steps away.

7.1 By registering for a tryout, accepting a roster spot via PlayMetrics, or submitting the first commitment fee, the parent/guardian acknowledges having read and agreed to this Refund Policy, and agrees that all payments described in Section 3 are non-refundable.

7.2 Initiating a chargeback, payment dispute, or reversal does not cancel the obligation to pay the season balance. Disputed amounts remain owed, and the Organization reserves the right to pursue collection of any balance owed under this Agreement. Payment questions should be raised with the Organization directly before disputing a charge.

The Organization is happy to walk through the season cost, payment schedule, and what is included before a roster spot is accepted. Reach out any time.